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To be eligible for a return, items must be unused, unopened, and in their original packaging. You must initiate the return process within 30 days of receiving your order. If the product is damaged or defective upon arrival, please contact us immediately to discuss your options. Items that have been opened or used cannot be returned unless they are defective.
To initiate a return, you must send an email to [email protected] with your order number and the reason for the return. We will respond with instructions on how to proceed. Please ensure that you include all relevant information in your email to expedite the process. Returns that are not requested through the proper channels may not be accepted.
Customers are responsible for the cost of return shipping unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. If you are returning an item due to an error on our part, we will cover the return shipping costs. Please keep your shipping receipt until the return is processed.
Once we receive your returned item, we will inspect it and notify you of the status of your return. You can expect to receive a response within 7 business days. If your return is approved, we will process your refund within 14 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired product. This ensures that you receive the correct item without delays. Make sure to follow the return process outlined above to ensure a smooth transaction.
Certain items are non-returnable, including but not limited to opened makeup products, gift cards, and sale items. If you are unsure whether an item is returnable, please contact us before making a purchase. We want to ensure that you are fully informed about our return policy before you buy.
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us at [email protected]. Our customer service team is available to assist you with any inquiries you may have. We aim to respond to all emails within 48 hours, so please be patient as we work to address your concerns.